Privacy Policy
Last updated: January 15, 2024
1. Introduction
At Boẽtheia, we are committed to protecting your privacy and ensuring the security of your personal health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our medication management platform and related services.
By using Boẽtheia's services, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.
2. Information We Collect
Personal Information
- Name, email address, phone number
- Date of birth and gender
- Address and emergency contact information
- Payment and billing information for ClubSos insurance
Health Information
- Medication names, dosages, and schedules
- Medical history and current conditions
- Medication adherence and intake records
- Healthcare provider information
- Prescription and pharmacy details
Usage Information
- Device information and IP address
- App usage patterns and feature interactions
- Log files and analytical data
- Location data (with your consent)
3. How We Use Your Information
Primary Uses
- Provide medication reminders and tracking services
- Process ClubSos insurance applications and claims
- Connect you with healthcare professionals
- Facilitate medication ordering and delivery
- Improve our services and user experience
We use your health information solely to provide you with better healthcare management services. This includes sending you medication reminders, tracking your adherence, and providing insights to help you maintain your health regimen.
Your information may also be used to verify your identity, process payments, prevent fraud, and comply with legal requirements in the healthcare industry.
4. Information Sharing
We DO NOT sell your personal information
Boẽtheia will never sell, rent, or trade your personal or health information to third parties for marketing purposes.
Limited Sharing Occurs When:
- Healthcare Providers: With your consent, to coordinate your care
- Insurance Processing: For ClubSos claims and coverage verification
- Pharmacy Partners: To fulfill medication orders
- Legal Requirements: When required by law or to protect safety
- Emergency Situations: To emergency contacts or healthcare providers
5. Data Security
Technical Safeguards
- • End-to-end encryption
- • Secure cloud storage
- • Regular security audits
- • Multi-factor authentication
Administrative Safeguards
- • Staff training on privacy
- • Access controls and monitoring
- • Incident response procedures
- • Regular compliance reviews
We implement industry-standard security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
You Have the Right To:
- • Access your personal information
- • Correct inaccurate information
- • Request deletion of your data
- • Opt-out of marketing communications
- • Export your data
- • Restrict certain data processing
- • Withdraw consent at any time
- • File a complaint with authorities
To exercise any of these rights, please contact our privacy team at privacy@boetheia.com or use the settings in your Boẽtheia account. We will respond to your request within 30 days.
7. Data Retention
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Health information may be retained longer to support continuity of care and meet healthcare industry requirements.
Typical retention periods: Account information (as long as account is active), Health records (7 years), Insurance records (as required by law), Marketing data (until opt-out).
8. Children's Privacy
Boẽtheia's services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. For users aged 13-17, parental consent is required.
Our Caregiver Monitor feature allows parents and guardians to manage medication for minors under their care, with appropriate privacy protections in place.
9. International Data Transfers
Your information may be transferred to and processed in countries other than Nigeria. We ensure that any international transfers comply with applicable data protection laws and maintain adequate protection for your information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "last updated" date. We encourage you to review this policy periodically.
For material changes affecting how we use your health information, we will provide at least 30 days' advance notice via email or app notification.
11. Contact Information
Questions About This Privacy Policy?
Privacy Officer:
Email: privacy@boetheia.com
Phone: +234 (0) 800-BOETHEIA
Mailing Address:
Boẽtheia Privacy Team
Lagos, Nigeria